Sometimes it's the little things that matter most. A great example is the words we use in the cockpit. Talking is a great way to dispel some fears for a new flyer, but be careful: casual statements can have a powerful effect. Here are five things you shouldn't say in the cockpit when you're flying with passengers.

You passed your knowledge test, your medical certification and your check ride. You have your temporary pilot certificate, medical and state-issued photo identification in your pocket and it’s now time to show off by taking a spouse, friend, parent or child for a ride. The next hour will be memorable – for you and your passenger – the question is how it will be remembered?

There are some small things we can do as pilots that have a major impact on both safety and camaraderie. You might call this the unofficial FBO rulebook - tips we all need to know as pilots, and they don't appear in the FAR/AIM book or on the FAA written test.